FAQ

What are the delivery charges for orders from the Online Shop?

Oma hair offers free shipping worldwide in many countries. In other areas, shipping costs apply.

Which payment methods are accepted ?

1.Credit Card

Buyers can pay securely by credit card (including Visa and Mastercard) via PayPal.

2.PayPal

PayPal is the most popular online payment method in the world.

3.Credit Cards & Debit Cards

We accept all major credit cards & debit cards.

How long will delivery take?

We will do our best to ensure you a safe , secure and convenient delivery.

1 ) PROCESSING TIME
Please note all the items we carry have their own dispatch time that you can review on each product page. For example if you see “Dispatch: Ships within 3 business days” we will ship up to 3 days of receiving your payment.

Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.
2 ) DELIVERY TIME
Delivery time includes the item processing time and the shipping time. Select the most convenient shipping method during the checkout.
We dispatch all of our orders worldwide from our warehouse based in China, please review our shipping leading as below:

SHPPING TO USA

COUNTRYFlat Rate Shipping
( Postal:slow delivery )
Standard Shipping
( Postal:medium delivery )
Expedited Shipping
( DHL/UPS )
United StatesDELIVERY TIME (BUSINESS DAYS)
8-257-103-7

SHPPING TO CANADA

COUNTRYFlat Rate Shipping
( Postal:slow delivery )
Standard Shipping
( Postal:medium delivery )
Expedited Shipping
(DHL/UPS)

Canada

DELIVERY TIME(BUSINESS DAYS)
8-257-103-7

OTHER COUNTRIES

REGIONCOUNTRYFlat Rate ShippingStandard ShippingExpedited Shipping
DELIVERY TIMES ( BUSINESS Days )
EuropeFrance, Spain, Germany, United Kingdom, Italy, Sweden, Norway, Switzerland, Austria, Poland, Netherlands, Belgium, Denmark, Finland, Greece, Ireland, Portugal, Ukraine10-257-103-7
OceaniaAustralia,New Zealand10-257-103-7
AsiaHongkong, Taiwan, Singapore, Macau, Japan, Korea, India, Malaysia,Thailand10-257-103-7
WorldwideOther Countries( including Russia,South America and Latin America )15-357-153-7

Additional Notes:
1. All shipping time listed in this page are given as an estimation and subject to change.
2. Shipping time might be longer due to customs clearance, public holidays and weather.
3. If you haven’t received your package according to these lead-times, please feel free to contact our customer service via the ticket center here

How secure is shopping on oma hair

To ensure your shopping experience is safe and secure, our site is designed to use 128–bit Secure Socket Layer (SSL) encryption. This encryption keeps your personal information, including your credit card, secure from theft. Our site is also actively monitored 24×7 to make sure that we are always open, safe and ready for shopping.

 

VeriSign Certification

1. VeriSign Authentication Services is the SSL Certificate provider of choice for over 93% of the Fortune 500 and 97 of the world’s 100 largest SSL-using banks.

2. The VeriSign seal is viewed up to 650 million times a day on more than 100,000 web sites in 165 countries and in search results on enabled browsers as well as partner shopping sites and product review pages.

3. VeriSign Authentication Services has issued over 2 million VeriSign® Identity Protection (VIP) credentials to consumers for strong authentication on a network of leading Web sites

How do I exchange my order

How to Exchange

Only eligible items can be exchanged. When you want to exchange the hair extension, please contact us first about the problem you met, we will try our best to solve it. If your problem can’t be solved without exchange, we will be happy to accept it and add your name in our exchange system. You can then send the item back to the address on the original shipment. Exchange without contacting will be charged 10% handling fee.

Exchange Policy

1. Please send pictures of the hair extensions first to us when you decide to make exchange or return.

2. The exchange can be done in the same style, and if you want to exchange the different style, you should pay the price difference.

3. There won’t be any re-stocking fee charged for exchange, but Clients need to afford the shipping cost of the hair extensions.

4.  The same shipping information and shipping method submitted with your original order will apply for your exchange order, unless specified.

Expedite the Exchange Process (Cross-ship)

Need your exchange product now?  Place a new order online or email Info@omahair.com . We will ship your new product without delay if you agree to have the new purchase paid with PayPal. Indicate the new order number on the Exchange Request Form and when we receive and process the eligible returned product, we’ll issue a refund without restocking fees.

Is my item eligible for return

Eligible Products

1. In original, factory condition (unaltered, unworn, undamaged, and with tags attached) and in original packaging.
2. Odor-Free (Any odors on the product will render the product ineligible for exchange)
3. Item(s) must be returned within 10 days of receiving your original order.

Ineligible Products

1. Items not in original condition or have odors.
2. Items were accepted more than 10 days.
3. Custom hair extensions, special offer products and wholesale orders.

NOTE:

oma hair only accept Exchange or Return on Eligible Items. Therefore, when you get the item, please check it carefully before using. In this way, if the hair extension is not suitable or you don’t like it,  you can easily contact us for exchange or return.

How to cancel my Order

Cancel Order

Any changes or cancellation must be made before 11:00AM EST.

Changes or cancellation made after 11:00AM EST will be charged 5% of the total. There is no cancellation fee for any request to cancel, or change if the request is made before the order processes at 11:00AM EST i.e.) If you place an order on Friday before 11:00AM EST, you need to call us by 11:00AM EST on the same day in order to cancel or change your order. If you place an order after 11:00AM EST on Friday, you can call us by 11:00AM EST on Saturday.

If you make an error or you want to cancel your order after it has been authorized and shipped, we’re sorry but there is nothing we can do until you receive your order. You’ll need to receive the order first and then return it (in accordance with our Return Policy) for a refund. We will charge shipping and handling fee if your package is already shipped out. If a package delivery is refused by the customer and sent back to us for any reason, the returned shipping cost will be automatically deducted from the customer’s Refund.

* Standard Cancellation Policy does not Apply to “Express” Shipping Orders. For “Express” Shipping Orders, changes or cancellation must be made immediately, within the same day of placing “Express” order by 11:00AM EST. Changes or cancellation made after 11:00AM EST will be charged 15% of the total.

Can I return an Item

We gladly accept returns on all eligible products.  We do not sell refurbished or previously owned products, therefore, a 30% restocking fee will be applied for all returned merchandise. Return postage is on buyer.

Once the restocking fee is applied, any balance remaining will be refunded to the PayPal account submitted with your original order.

How to Return

Only eligible hair extensions can be returned. Please contact us first about the problem you met, we will try our best to solve your problem. If your problem can’t be solved without return, we will be happy to accept it and add your name in our return system. You can then send the item back to the address on the original shipment.

*Return without communication will be rejected.